Now this is the last week before HealthNet insurance to be expired so I need to call Anthem to see if the new policy covers ABA services and how should we transition from HealthNet to Anthem. So I called Anthem; the rep said William is “not active”. I told her it’s not active until July 1st but she said it’d not matter; she advised me to ask Tim’s Human Resource office to find out if William is included in Tim’s policy. I asked if Tim’s status is active but she refused to disclose.
Next person I called is Ms. Julian Medosa from Medi-cal office. I sent in Medi-cal application about 3 weeks ago but still haven’t heard from anyone. Got the voice mail so I left a message but got cut off before I could finish talking and leave my phone #. 5 minutes later I called again, and this time I tried to be very brief, was able to tell William name, case number and my phone number before I got cut off again. I guess they only allow a few seconds for voice message.
Now it’s 3 PM, still haven’t heard from Ms. Medosa!
And the day care reimbursement; I still have not received a dime yet! From our last conversation with SC Kim Than last week, she said she’d send the contract to 24Hr HomeCare, LLC on last Fri so I emailed them. Karen Khou (Senior Program Services Coordinator ) told me she got the contract but still have not received “the other part of the contract” and that she will contact Ms. Kim for that. In the mean time she attached the time sheet log so that I can start recording.