First time William saw a neurologist was 3 years ago. After that Dr. Huy’s office recommended Center of Autism but the waiting time in average is 6 months; we sent in the application but they never call back. Then Covid-19 hit. I called about 3 months ago to follow up, the intake department said they got our application but they needed the latest IEP and tri-annual reports from school in order to transfer to scheduling department. So I contacted Jefferson school; it was so hard to reach anyone there: I left several messages and no one called back. One day I could get a hold of some one, she said because William just transferred to this school so they don’t have the reports; they faxed the request to William’s former school which is Lincoln school but they had not gotten any reply yet! So I called Lincoln school, Ms. Karen answered as always; she said she did not receive any request from Jefferson! I called Jefferson school again several times to ask if they can fax over the request 1 more time, no one answered!!
Ms. Karen was so nice to talk to Ms. Newman; Ms. Newman contacted me right away, however she said because William is no longer in this school so she cannot access William’s record anymore; but she still has the report ,so she sent to me! I was so happy that finally after 2 weeks of contacting Jefferson school with no hope, Ms. Newman came to rescue. Finally I had the reports to email it to Center of Autism.
No word from the Intake department, I started to question if I sent to wrong email; so I called again. The man said he got the report but it missing the evaluation from the school psychologist! So I emailed Ms. Newman, Ms. Newman contacted Ms. Emily, Lincoln school psychologist; she had a copy of William in her computer so she emailed to me right away. I can’t say how much I appreciated their time and willingness to help and response promptly. Happily I email the Intake department the requested report with the hope that now we could make appointment to see a neurologist. This time the Intake department replied back that they had all the reports they need, they would send our application to the scheduling department.
So I waited; no call from scheduling department; I emailed the Intake department, the man said “I forwarded your email the scheduling dept. they will contact you”. Few days passed by, still no word from anyone! So I called the Intake department (that’s the only number that I know), he transferred me to the scheduling department; I finally could make an appointment!
Frustrated? Of course! I could not believe it’d take so much time and effort to finally get an appointment with a neurologist. But now that we had one, William deserves to have all the treatments that he needs, that’s all that matters to me.
That would be a zoom meeting with Elyse R Schoenwald, NP for 1 hour on 3/16/2021.
They told me to go to MyChart from https://my.ucihealth.org website to sign up; they’re using this site to manage all the appointments and reports. It’s a very nice site.
Center for Autism & Neurodevelopmental Disorders (www.thecenter4autism.org)
2500 Red Hill Ave, Suite 100, Santa Ana, CA 92705
Phone: 1.949.267.0400
Fax: 1.949.221.0004
thecenter4autism@uci.edu
Intake Department: Phone: (949)267-0447 Email: VelasCP1@hs.uci.edu Fax: (949)221-0053